Legal
Cancellation Policy
How to cancel or reschedule a removals booking with SA4 Group, and the fees that apply. All times are counted back from the scheduled start of your job.
Last updated: 01-10-2025
1. Cancelling a Booking
You can cancel free of charge up to 72 hours before your job. After that, a cancellation fee applies.
| When you cancel | Fee |
|---|---|
| 72 hours or more before the job | No fee |
| Between 72 and 48 hours before the job | 30% of the total service price |
| Less than 48 hours before the job | Up to 100% of the agreed price |
2. Rescheduling
You can ask to move your job to another date.
| When you ask | Fee |
|---|---|
| 24 hours or more before the job | No fee, subject to availability |
| Less than 24 hours before the job | A rescheduling fee of 30%, or the logistical costs we have already incurred |
3. No-Show
If nobody is present at the agreed location and we have had no notice from you, we may charge up to 100% of the service price.
4. How to Cancel or Reschedule
Email admin@sa4group.com or call 07917 738101, and tell us the name and date of the booking. Cancellations made by phone are confirmed by email.
5. If We Have to Cancel
If we are unable to provide the service, for example because of a vehicle breakdown or events outside our control, we will offer you a new date, a credit note or a full refund.
6. Refunds
Refunds are processed within 14 working days, less any costs that cannot be recovered, such as parking permits already paid for.
7. Your Legal Rights
Nothing in this policy affects your legal rights as a consumer.
Questions About This Page?
Email admin@sa4group.com or call 07917 738101, Monday to Friday, 9am to 5pm.